Shipping
We ship to addresses in the United States only. [AK / HI / territories shipping note] We do not ship to freight forwarders, mail drops or addresses outside the US, and we cannot prepare shipments for export.
Free standard shipping over $199. Eligible hardware orders of $199 or more, after merchandise discounts and before tax, ship free by standard service to the contiguous United States and DC. The $199 minimum applies to eligible hardware in one order; below it, the shipping rate is shown on your quote. Expedited shipping is paid when offered. Alaska, Hawaii and U.S. territories are outside this free standard shipping offer.
Orders ship from Houston, Texas or Los Angeles, California, whichever location has your items in stock. In-stock orders leave within 1 business day of cleared payment: the same or next business day for wire, 3 to 5 business days for ACH once the funds clear, and after review for card orders. Backordered items ship when DJI stock arrives, and we email you when they ship.
Shipments travel by UPS or FedEx unless your quote names another service. Shipping charges are shown on your quote or at checkout. You receive a tracking number by email when the order ships, and it also appears in your account.
Adult signature. Every delivery requires the signature of someone aged 18 or older, and orders above $7,500 also require the carrier to check government-issued ID. Ship to a location where someone can sign during business hours. We cannot waive the signature, authorize a release without it, or redirect a package to a different address after it ships.
Batteries. Lithium batteries ship under hazardous-materials rules, which can limit the service level available and add transit time.
Returns and RMA
Every return needs a return merchandise authorization (RMA) before it ships back. Email [sales email] with your order number and the serial number of each unit within [return window (days)] days of delivery. Returns that arrive without an RMA, or whose serial numbers do not match your order, are refused.
Unopened, unactivated products in their original sealed packaging may be returned within that window, less a restocking fee of [restocking fee (%)]% and the original shipping cost. Once an aircraft or payload has been activated, bound to a DJI account, flown or registered, it can no longer be returned as new. Contact us and we will advise on your options, which may include DJI warranty service.
Opened batteries, cables and consumables cannot be returned.
Pack the product in its original packaging with every accessory and ship it to the address on the RMA, using the carrier, tracking and insurance it specifies. Refunds go to the original payment method, or are credited against your invoice for purchase-order accounts, within 10 business days after we receive and inspect the return.
Damaged or missing items
Inspect every shipment when you sign for it. If a carton is damaged, note the damage with the carrier at delivery, keep all packaging, and email photos of the carton, the label and the contents to [sales email] within 2 business days of delivery. We file the carrier claim; once it is accepted we ship a replacement or issue a refund. You do not need to deal with the carrier yourself.
If tracking shows a delivery you did not receive, tell us within 2 business days so we can open a carrier trace. Because every delivery requires an adult signature, the carrier's signature record is used to resolve these claims.
Compare the contents against the packing list on arrival and tell us about any shortage within 2 business days. The serial numbers on the packing list are matched to what left our warehouse.
These terms form part of our Terms of sale.